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H.T.A.V.
Website Privacy Policy Your privacy
is of utmost importance to H.T.A.V.. Any personal
information that you provide to us through, or on, our website will be governed
by this privacy policy (the �policy�). Therefore, it is important that you read
and understand this Policy prior to providing any personal information about
yourself. H.T.A.V. has
established policies and procedures to comply with this Policy, and has
designated one or more persons accountable for compliance to it. The Privacy
Officer designated by H.T.A.V. can be contacted by e-mail at privacy@htav.ca; by
telephone at (519) 868-9298; or by mail at All
submissions should be directed to the attention of the Privacy
Officer. Personal Information
Defined Personal
information is information that distinctively refers to you, such as your name,
address, birth date, gender, marital status, financial information etc. Keep in
mind that if you identify yourself as an employee of an organization, your name,
title, business address or business telephone number would not be considered
personal information. We collect,
use and disclose personal information supplied by you for yourself and for our
respective related companies and business partners (lists available on request)
in order (a) to provide you with products (loans, leases, etc.), (b) to perform
services (including training, etc.), (c) to improve our products and services,
(d) to initiate, maintain and develop our relationship with you (including
product and service information, offers, etc.), (e) to administer billing,
accounting and security measures in relation to your business with us and (f) to
comply with legal and regulatory requirements. Customer Option to
�Opt-Out� You may
decide that you would prefer that we do not use or disclose your personal
information for htav.ca related marketing purposes or as otherwise noted in this
Privacy Policy (excepting legal and/or contractual obligations), in particular,
for some or all of the following: �
H.T.A.V.
Special Events and Promotions that may include notification of training events,
information for golf, tennis or ski events, new product launches, brochures,
etc. �
H.T.A.V.
Promotions that may include retailer event information, training clinics,
etc. �
Satisfaction Surveys such as products
and/or service surveys, J.D. Power, etc. �
Marketing
Surveys such as customer research surveys etc. If you
choose to �opt-out� as outlined above, you will not longer have access to
product or service information that may be of value to you. However, if you wish
to �opt-out� you may do so at any time by contacting us online at
www.htav.ca. Please see
above for contact information. Be assured that your decision to �opt-out� will
not affect your business relationship with us. Collection of Personal
Information Within our
website, you may be asked to provide personal information about yourself.
H.T.A.V. will collect personal information only when you voluntarily provide it.
Be assured that the personal information you provide remains strictly
confidential and will used or disclosed only for the purposes for which it was
collected and will not be used or disclosed for any other reason unless you have
given us consent to do so. We collect
personal information for registration on our mailing list, for eligibility to
participate in a contest, survey or promotion, or simply for informing you of
upcoming events or special offers. In other areas of our website, personal
information is requested in order to apply for credit in respect to a lease or
finance, to register for a H.T.A.V. Training course or
to obtain information related to products. The personal information you provide
will only be collected and used for the purposes that have been identified. In
certain parts of this website where we require that you provide us with personal
information such as credit card information, we will protect the security of
your personal information during transmission by using industry standard
encryption technology. We do,
however, discourage you from sending any sensitive personal information (that
is, credit card information) via regular e-mail and limit such disclosure to the
secure area within the website where it may be specifically
requested. H.T.A.V.
will not knowingly encourage children under the age of 13 to register at its
website. Sharing of
Information The
information that you provide to us will only be used by H.T.A.V. and our
respective related and/or affiliated companies and business partners (list
available upon request). It will assist us in providing products and services to
you that will benefit you as a valued customer. Exceptions may include
disclosing information to third parties assisting us in servicing and processing
your credit account, to verify creditworthiness or to assist you in answering an
inquiry. We may also disclose information to third party companies that perform
marketing services on our behalf. In any event, we are responsible for the
protection of your personal information in our possession. Any information we
may transfer to a third party as noted above remains our responsibility and, as
such, we contractually require any manner consistent with our own internal
privacy practices, or as required by law. Under limited circumstances, we may
also be required to disclose personal information to comply with the
law. Collection of Non-Identifiable
Information In order to
allow you easy and convenient access to our website, certain non-identifiable
information is collected, as described below. We may share this information with
our website providers to allow us to continually improve our
websites. Site Traffic
Monitoring During each
and every visit to one of our websites, we will collect non-identifiable
information by tracking Internet Protocol (IP) addresses on an aggregate basis.
IP addresses do not track personal information about you. They simply allow us
to monitor how our sites are being used and what information is being accessed.
H.T.A.V. will use this information to ensure its websites remain useful and
convenient, in order to meet and satisfy your needs. �Cookies� When a user
interacts with our website, �section-cookies� are used to collect information
anonymously and to track user patterns. They do not permanently record data and
are only available during an active session, therefore, once a session is
terminated; the �session-cookie� disappears. A session cookie is a small text
file which contains a unique identification number that identifies your browser,
not you personally, to our computer each time you visit our website. A session
cookie can tell us which pages were visited and how often. We use this anonymous
information in an effort to improve our website�s usefulness to you � primarily
for technical reasons, such as providing seamless navigation. If you do not want
your browser to accept cookies, you can reset your browser either to notify you
when you have received a cookie, or to refuse to accept them altogether.
However, if you refuse to accept cookies, you may not be able to use some of the
features available on our websites such as personalization
features. Access to your Personal
Information At your
request, we will let you know what personal information we have in our
possession about you, what it is being used for, and to whom it has been
disclosed. We will also provide you with access to your personal information
that is in our possession, however, some exceptions may apply. We will respond
to your inquiry within thirty (30) days. There may be reasonable costs
associated with your request. Please direct your request to the Privacy Officer
as noted above. Correcting or Updating Personal
Information H.T.A.V.
will keep the personal information in its possession accurate, complete, current
and relevant, based on the most recent information available to us. If you have
provided information about yourself, in order to receive e-mails or product
mailings, and would like to modify your information, please visit our website at
www.htav.ca. Retention of Personal
Information H.T.A.V.
will retain your personal information for as long as necessary to fulfill the
purpose for which it was collected and to comply with applicable
laws. Security At H.T.A.V.
we are committed to protecting the personal information in our possession. A
number of security measures are used by H.T.A.V. to maintain the safety of your
personal information. We have implemented security measures which include the
use of: physical secure data centers and premises; internal security polices and
procedures; defined internal segregation of duties; and electronic access
controls such as passwords and encryption technology. In addition, we encourage
you to observe safe computing practices. It is your responsibility to keep
confidential the use-ID and password that you use to register with us and not
share them with anyone. If you believe that your user-ID and password have been
compromised, you can change them by contacting H.T.A.V. as noted above in
�Correcting or Updating Personal Information�. Third Party
Links Even though
our websites may include links to other websites, outside of H.T.A.V., we are
not responsible for the content, links or privacy practices of those sites. We
provide access to these linked sites for your convenience only and you access
them at your own risk. However, we will welcome any comments you may have
regarding these linked websites. Getting Answers to Your
Concerns H.T.A.V. has
developed policies and procedures to respond to individual complaints and
questions relation to privacy. We will investigate and attempt to resolve all
complaints. We will respond to your inquiry within 30 days. Please be advised
that there may be a reasonable cost associated with your request. Should you
have any questions or concerns about our policy please contact our Privacy
Officer as noted above. We welcome
your comments and e-mails but please note that any information, including but
not limited to suggestions, ideas or submissions your make through and onto any
H.T.A.V. website will become the exclusive property of H.T.A.V.. By visiting
our websites you are agreeing to our privacy policy as outlined above. H.T.A.V.
reserves the right to change this Policy from time to time and will provide
notice of any significant changes on this website. |